Legal Policies
Legal
Legal
Policies
Last Updated: 6 July 2026
Privacy Policy
Barnzio (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
Information We Collect
We may collect:
• Name and surname
• Email address
• Telephone number
• Company information
• Billing information
• Website and hosting details
• Information submitted through our contact forms
How We Use Your Information
We use your information to:
• Deliver our services
• Process payments
• Provide customer support
• Send invoices and service notifications
• Improve our services
We never sell your personal information to third parties.
Payment Information
Payments are securely processed through trusted third-party payment providers, including Paystack. Barnzio does not store your payment card information.
Cookies
Our website may use cookies to improve your browsing experience and help us understand website usage.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us.
Terms of Service
By using Barnzio’s services, you agree to these terms.
Services
Barnzio provides services including but not limited to:
• Website Design
• Website Development
• Custom Software Development
• Website Hosting
• Website Maintenance
• Technical Support
• AI Software Solutions
• Consulting Services
Client Responsibilities
Clients agree to:
• Provide accurate information.
• Supply required content in a timely manner.
• Respond to approval requests promptly.
• Ensure they have the rights to any content they provide.
Payments
Payment is required according to the selected package or invoice terms.
Late payments may result in suspension of services until payment has been received.
Hosting and subscription services renew automatically unless cancelled according to the Cancellation Policy.
Intellectual Property
Unless otherwise agreed, ownership of completed work transfers to the client once full payment has been received.
Barnzio retains ownership of internal systems, reusable code libraries, frameworks, and proprietary software.
Limitation of Liability
Barnzio will make every reasonable effort to provide reliable services but cannot guarantee uninterrupted availability.
Barnzio shall not be liable for indirect, incidental, or consequential damages arising from the use of our services.
Refund Policy
Because Barnzio provides digital products and professional services, refunds are handled as follows.
Web Design & Development
Work already completed is non-refundable.
If a project is cancelled, the client will be invoiced for work completed up to the cancellation date.
Hosting
Hosting fees are generally non-refundable once the hosting service has been activated.
Maintenance & Support Packages
Unused prepaid support hours remain available according to the purchased package.
Completed support hours are non-refundable.
Software & SaaS
Subscription fees already paid are generally non-refundable.
Customers may cancel future renewals at any time.
Duplicate Payments
Any duplicate or accidental payments will be refunded once verified.
Cancellation Policy
Clients may cancel services by contacting Barnzio in writing.
Hosting
Hosting cancellations should be requested before the next renewal date.
No further billing will occur after cancellation has taken effect.
Monthly Services
Recurring monthly services may be cancelled before the next billing cycle.
Services already delivered remain payable.
Project Work
Projects may be cancelled at any stage.
The client remains responsible for payment of work completed up to the cancellation date.
Delivery Timeline
Delivery times vary depending on the service purchased.
Typical delivery estimates are:
| Service | Estimated Delivery |
|---|---|
| Website Review | 1–3 Business Days |
| Website Maintenance | 1–5 Business Days |
| Website Hosting Setup | Within 24 Hours after payment |
| Domain Configuration | 1–2 Business Days |
| Small Website Changes | 1–5 Business Days |
| New Website Projects | Typically 2–8 Weeks depending on scope |
| Custom Software Development | Based on project requirements and agreed milestones |
| Support Requests | According to the client’s support package and queue priority |
These timelines are estimates and may vary depending on project complexity, client response times, and third-party dependencies.